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Continue ShoppingPrivacy Policy
Welcome to Sastay Soday (The Price Specialist). We respect your privacy and are committed to protecting your personal data. This policy outlines how we handle your information and specifies the strict terms governing damaged product claims.
1. Information We Collect
When you visit or place an order on our platform (covering Tobacco Accessories, Tech Gadgets, Crockery, Custom Ladies Stitching, and Digital Wedding Cards), we collect:
Personal Identifiers: Name, shipping address, contact phone number, and WhatsApp details.
Order Details: Information required to fulfill your purchases, custom tailoring measurements, or digital wedding invitation specifications.
2. How We Use Your Information
Your data is strictly utilized to:
Process, fulfill, and dispatch your orders with 100% Free Shipping Nationwide.
Communicate order updates, tracking IDs, and customer support via WhatsApp or email.
Verify and process legitimate damaged item claims.
3. Data Security & Protection
We implement high-grade security measures to keep your personal data safe. Sastay Soday does not sell, rent, or trade your personal information to any third party for marketing purposes.
4. Strict Damaged Item Claim Policy (Unboxing Video Mandatory)
Please Note: Sastay Soday operates under a strict policy and does not offer standard returns, exchanges, or refunds for change of mind or incorrect product selection.
We only accept replacement claims for items damaged during transit under the following strict conditions:
Mandatory Unboxing Video: To claim a damaged or missing item, you MUST record a clear, continuous unboxing video while opening the flyer/parcel package.
Video Verification Requirements:
The video recording must start before breaking the seal or opening the courier package.
The shipping label and tracking number on the flyer must be clearly visible in the video.
The footage must clearly show the product condition and the damage in a single, unedited shot (no cuts or pauses).
No Video = No Claim: If a valid unboxing video is not provided as proof while opening the parcel, no replacement or claim will be entertained under any circumstances.
Claim Window: Damaged item claims along with the unboxing video must be submitted to our official WhatsApp support at +92 322 0320082 within 24 hours of delivery.
Contact Us
For any questions regarding our Privacy Policy or to submit an unboxing video for a claim, reach out to us:
WhatsApp Support: +92 322 0320082
Email: support@sastaysoday.com